Refund policy

Customers may request a return or refund within 180 days after the order has been delivered. For issues related to misprinted items, damaged products, defective items, or lost packages, claims should ideally be submitted within 7 days of delivery.

Return Process

Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Returns sent without prior approval may not be accepted. VGF does not accept unauthorized returns. We aim to review and process requests within 7 business days.

Conditions for Returned Items

Returned items must be unused, unworn, unwashed, and in original condition. VGF does not accept items that are worn, stained, damaged due to misuse, or altered after delivery. Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.

Refunds

Approved refunds will be issued to the original payment method in the original purchase currency. Processing times may vary depending on your payment provider.

Non-Returnable Items

Not eligible for return unless there is a manufacturing defect: tights, underwear, pajamas, swimsuits, socks, masks, deliberately damaged items, items returned beyond 180 days, and items accurately produced per customer-provided designs but later deemed unwanted.

Order Cancellation Policy

Orders may only be canceled while in "In Review" status. Contact jean@vital-glowfit.com. Once production has started, cancellations may not be eligible for a full refund.

Delayed Shipment Compensation

Small-volume orders: production within 3–7 business days, shipped by day 8. Bulk orders: production within 7–15 business days, shipped by day 16. If tracking isn't provided by those deadlines customer will receive a discount code for there next purchase. Does not apply to delays caused by customer-side issues.

Lost Packages

Claims for lost packages must be submitted within 7 days after the estimated delivery date.