Refund policy

Refund & Return Policy

All Sales — Exchange or Store Credit Only

Due to the made-to-order nature of our products, Vital Glow Fit does not offer cash refunds. We accept exchange requests or issue store credit for eligible items within 14 days of delivery.

To be eligible, items must be:

• Unworn and unwashed
• In original condition with tags attached
• Returned in original packaging

Final Sale Items (Non-Returnable):

• Sale or promotional items
• Items purchased with a discount code
• Intimates or items marked "Final Sale" at time of purchase

Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at jean@vital-glowfit.com with your order number and photos. We will replace the item or issue store credit at no cost to you.

How to Request an Exchange or Store Credit: Email us at jean@vital-glowfit.com with your order number and reason for the request. Our team will respond within 2–3 business days.

Shipping Costs: Return shipping is the responsibility of the customer unless the item is defective or incorrect.

We appreciate your support of a small, women-owned brand. Every purchase means the world to us.