Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I modify or cancel my order?
For modification requests, please contact us immediately at jean@vital-glowfit.com. Orders may only be canceled while in "In Review" status. Once production has started, cancellations may not be eligible for a full refund.
Shipping
How long does shipping take?
Our pieces are made to order, ensuring every item is crafted fresh just for you. Standard shipping takes 7-14 business days. Expedited options are available at checkout.
Do you ship internationally?
Yes! We ship to select international destinations. International shipping is $18 for orders under $150. Orders over $150 qualify for free international shipping. Shipping times vary by location.
Returns & Exchanges
What is your return policy?
Because every Vital Glow Fit piece is custom made-to-order, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or color preference.
If your item arrives with a manufacturing defect, printing error, damage, or an incorrect item, you're covered by our 30-Day Quality Guarantee. Contact us within 30 days of delivery with your order number and clear photos of the issue. We'll offer you a free replacement or a full refund — your choice. No return required. One resolution per order. Claims submitted after 30 days will not be accepted.
The same 30-Day Quality Guarantee applies to international orders. No return is required. Customs duties and import fees are non-refundable. View the full refund policy.
How do I submit a quality-guarantee claim?
Email us at jean@vital-glowfit.com within 30 days of delivery with your order number, clear photos of the defect, printing error, damage, or incorrect item, and a description of the issue. We'll respond within 1–2 business days with your resolution options.
Sizing
How do I find my size?
Each product page includes a detailed size guide. When in doubt, size up for a relaxed fit or size down for a more fitted look.
Do your items run true to size?
Most of our styles run true to size. Check individual product descriptions for specific fit notes.
Products
How do I care for my Vital Glow Fit pieces?
Machine wash cold, inside out, on a gentle cycle. Tumble dry low or hang dry. Do not bleach or iron directly on prints.